This form is to be filled out in order to request virus/malware removal from a personal computer.
To ensure the integrity of the PSU network and to enforce the Acceptable Use Policy, there are certain issues that can cause a computer to be blocked from having internet access on campus:
1) Virus Jail: If you have a virus that is causing significant traffic on our network, the system will suspend your connection to the internet to prevent excessive network traffic and the further spread of the virus. You may get the following graphic when you try to access the internet.
We are changing the student virus scan procedure to include the option of re-installing their OS for a fee of $25(in addition to the $10 virus scan fee). We are also requiring anyone who would like us to do a virus scan on their machine to have backed up their data before we accept it for a virus scan and/or OS re-install.
User Support Services currently offers these two services for student computers:
