Troubleshooting

Network and Telecommunications Services

For more information about this topic, please visit Networking and Telecomm Services's webpage at:

http://www.telecom.pdx.edu

Computer Virus Repair Service Order

This form is to be filled out in order to request virus/malware removal from a personal computer.

 

Computer Virus Repair Service Order

ADmitMac 1.1.1 restrictions when granting local Mac OS X administrator rights to an AD group.

ADmitMac 1.1.1 only allows local Mac OS X administrator rights to be given to one AD user and one AD group. The AD group has several restrictions.

The first is that only one AD group can be given administrative rights. This group is specified in the ADmitMac configuration. In this article, we will refer to this group as the local administrator group. There can be only one local administrator group.

What usernames and passwords are involved in using the VPN to connect to BANNER?

There are two accounts involved: your PSU Odin Account, and your BANNER account. You use your Odin Account name and password to connect to the PSU VPN. Then your BANNER account is used for access to the banner.pdx.edu web site and the BANNER application. Your BANNER account will not allow you to connect to the VPN, and your Odin Account will not allow you to connect to BANNER.

Why is my PSU Computer Account name and/or password being rejected when I attempt to use a PSU computing service?

Verify that you are entering your PSU Computer Account name and password correctly. PSU Computer Account names and passwords are case sensitive. There is typically one capital letter and a number in the random password that is first assigned to you (Ex. Ga7ihrpe).

Wireless connection intermittently needs re-authentication

When using PSU's wireless internet, you must periodically re-authenticate to stay connected. The wireless server uses a pop-up window to keep your session renewed. If you close it or if it is blocked from opening by pop-up blocking software, your session will keep expiring. Make sure to configure your pop-up blocking software to allow popups from *.pdx.edu

How to Submit a Repair for Phone Service

 


Follow the steps below to help Networking & Telecom repair telephone service as quickly as possible.