Workshops are offered throughout the academic year by the Office of Information Technologies and are available to PSU faculty, staff, and students at no cost. To register for classes, send email to mluebke@pdx.edu with the class and date you would like to register for. Please contact the workshop instructor if you have any questions.
Need directions? Please refer to the building locations for more information about where the workshops are held.
The User Support Services Helpdesk at Portland State University is the first stop for Faculty, Staff, and Students needing assistance with PSU technology resources. Helpdesk technicians are available to support and troubleshoot accounts and network connectivity for students, and provide in-depth hardware and software support for staff and faculty members. If you have questions, the Helpdesk has the answers!
This article will describe the process of creating a new ODIN account using the Odin Account Manager (OAM) system. OAM serves as a centralized account management site where you can create your account, change your password, and manage your mail options. Faculty and Staff will now be able to update their PSU Directory information directly though OAM.
Single Click is a screen sharing application that allows a help desk technician to remotely interact with your desktop. Please contact the help desk before launching a remote session, as the technician's software must be in listening mode before contact can be made. Additionally, the technician may resolve your question without the use of remote software.
You can revoke control by right clicking the icon in your system tray (bottom right corner of the desktop near the clock).
There are different numbers used for students and faculty/staff to access the PSU Dial-Up lines. Depending on your status, you will want to use one of the following.
Instructions on how to setup a dial up connection to PSU:
This form is to be filled out in order to request virus/malware removal from a personal computer.
Unfortunately we can not help with class or computer programming assignments.
The primary function of the OIT User Support Services is to assist PSU students, faculty, and staff with computer technology issues. We do not offer assistance to students regarding class or computer programming assignments.
Help for programming assignments may be found by contacting Academic & Research Computing (ARC).
To ensure the integrity of the PSU network and to enforce the Acceptable Use Policy, there are certain issues that can cause a computer to be blocked from having internet access on campus:
1) Virus Jail: If you have a virus that is causing significant traffic on our network, the system will suspend your connection to the internet to prevent excessive network traffic and the further spread of the virus. You may get the following graphic when you try to access the internet.
