Handling off campus requests for account activations or password resets.

Method 1:  Phone Call during business hours
 
As of February 2009, the Helpdesk will now accept phone calls from users during business hours to have their identity verified by one of the Helpdesk Staff members.  Users will be asked to provide their Social Security number, birthdate and PSU ID# for any Odin, Banweb and OAM password resets and Odin activations.  During non-business hours, users can get their account password reset or activated via the two methods below.
Method 2: Fax

Users must fax the following information in order to have their account activated or password reset:

• a copy of their student ID or driver's license where the picture is viewable
• their PSU ID/SSN
• a phone number where they can be reached

After faxing User Support Services the above information, the user must call User Support Services.

Method 3: Email

Users must email the following information in order to have their account activated or password reset:

• a scan or digital photo of their student ID or driver's license where the picture is viewable (as an attachment)
• their PSU ID/SSN
• a phone number where they can be reached

After emailing User Support Services the above information, the user must call User Support Services.