Contacting the User Support Services Helpdesk

About the Helpdesk

Smith Memorial Student Union (SMSU) 18.
503-725-HELP (4357)
help@pdx.edu
Mail code: COMP

The User Support Services Helpdesk at Portland State University is the first stop for Faculty, Staff, and Students needing assistance with PSU technology resources. Helpdesk technicians are available to support and troubleshoot accounts and network connectivity for students, and provide in-depth hardware and software support for staff and faculty members. If you have questions, the Helpdesk has the answers!

How to get help

• Contact us by phone or email.
• Users experiencing wireless connectivity issues are especially encouraged to visit in person for hands-on troubleshooting.
• Send us inter-campus mail to mail code COMP.

When can I get help?

Helpdesk hours are as follows for the duration of the academic term, including Summer Session:

• 24 hour Phone Support everyday
• Walk-in Support as follows:
• 8 AM to 7 PM Monday through Friday
• 10 AM to 4 PM Saturday

Helpdesk will be closed during University holidays and closures. See the Holidays & Closures here.

The Instructional Development Support Center is open during all walk-in support hours.